RN Advice Line Specialist
4 weeks ago
About the Role:
This RN position will play a vital role in the Navigated Patient Scheduling Center, where you will be responsible for triaging incoming calls and providing exceptional patient care. As a member of the healthcare team, you will assume primary accountability for nursing coordination and provision of individualized care for patients of all ages.
Key Responsibilities:
- Triage incoming calls and direct patients to the appropriate resources, including liaison nurses, physicians, emergency rooms, or urgent care centers.
- Schedule patient appointments and process referrals, collecting demographic and insurance data as needed.
- Provide patient education and answer clinical questions, consulting with callers regarding classes and services that may benefit them.
- Collect data for quality processes and service improvement, consistently demonstrating the role of patient advocate, protector of patient rights, and provider of psychological/social/cultural support.
- Apply knowledge of growth and development to appropriately care for patients served, providing feedback to staff using appropriate communication and documentation.
Requirements:
- Graduate of a school of professional nursing, with a BS RN or CNS RN preferred.
- 4 years of varied nursing experience, with some inpatient nursing experience required and ambulatory nursing experience preferred.
- Currently licensed as a Registered Nurse (RN) in the Commonwealth of Virginia or eligible to sit for the Virginia licensure exam.
About Carilion Clinic:
Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is headquartered in Roanoke, Va., and features a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
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