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Guest Services Representative

2 months ago

Laredo, Texas, United States Laredo Country Club Full time
Job Overview

Position: Welcome Center Attendant

Club Mission

"Laredo Country Club aims to deliver an unparalleled private club experience, fostering a family-friendly social environment that emphasizes outstanding sports, dining, and recreational activities for our members. Our club is recognized as the premier destination in Laredo, offering a welcoming atmosphere for both members and staff."

Club Vision

"A Home Away From Home for Our Families"

Employee Mission

"We are dedicated to empowering our employees by cultivating a positive workplace, ensuring a vibrant atmosphere with top-notch amenities as the leading country club in South Texas, while consistently enhancing the member experience through exceptional service."

Position Responsibilities

We are seeking a motivated and enthusiastic individual to join our team in delivering outstanding customer service to our members. The Welcome Center Attendant will collaborate with various departments, including accounting and membership, to oversee guest access and payment processes. Key responsibilities include:

  • Delivering exceptional customer service to all visitors and members.
  • Reporting incidents to the management team.
  • Communicating maintenance concerns to the facilities management.
  • Managing entry control, reservation systems for dining, banquets, and recreational activities.
  • Coordinating with departments regarding vendors and member-related services.
  • Maintaining accurate records of all entries.

Work Schedule

  • Tuesday & Wednesday: 2 PM - 10 PM
  • Friday & Saturday: 3 PM - 10 PM
  • Sunday: 1 PM - 7 PM

Qualifications

Fluency in both English and Spanish is required to effectively understand job responsibilities and communicate clearly.

Employee Benefits

  • Performance-based bonuses on a tiered scale
  • Paid vacation with options for rollover or payout
  • Time off for sick leave, family needs, and personal matters
  • Uniforms provided by the club

Additional Information

The above statements outline the general purpose and responsibilities associated with this position and are not an exhaustive list of all duties that may be assigned or skills that may be required.

Application Process

Interested candidates are encouraged to submit their resumes and references for consideration.