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Client Relations Specialist

2 months ago


Victorville, California, United States American Welding and Gas Full time
American Welding & Gas Company is in search of a skilled Client Relations Specialist to join our team.

This pivotal position is dedicated to delivering exceptional customer support while addressing the unique requirements of each client. Collaborating with fellow team members, you will foster enduring relationships and ensure a remarkable customer service experience.

About American Welding & Gas:

As a leader in the production and distribution of industrial, medical, specialty, and beverage gases, along with associated welding and safety supplies, American Welding & Gas is headquartered in Raleigh, NC. With a network of retail locations and gas fill plants across multiple states, we are committed to growth and are looking for dynamic individuals to enhance our team.


Key Responsibilities:
  • Handle incoming inquiries through various channels including phone, email, and online platforms, providing a wide range of services to our clients.
  • Address customer inquiries and concerns directly or efficiently route them to the appropriate departments.
  • Generate sales reports and coordinate services for clients as needed.
  • Ensure accurate entry and distribution of all customer orders.
  • Align daily tasks with long-term objectives to support the sales team and overall company operations.
  • Engage in a self-directed work team environment.
  • Complete additional duties and special projects as assigned.

Qualifications and Education Requirements:
  • High School Diploma or GED required; Bachelor's degree preferred.
  • Previous experience in customer service is advantageous.
  • Proficient in Microsoft Office applications, particularly Outlook and Excel.
  • Ability to adapt to new software and multiple information management systems.

Preferred Skills:
  • Professional and courteous demeanor.
  • Strong organizational and administrative skills.
  • Excellent verbal and written communication abilities.
  • Capacity to manage multiple tasks and work independently to meet deadlines.
  • Exceptional focus and follow-through in a dynamic environment.

What We Offer:
  • Competitive compensation structure.
  • Annual performance bonuses.
  • Comprehensive medical, dental, and vision benefits.
  • Company-paid life insurance.
  • Short-term and long-term disability coverage.
  • 401(k) retirement savings plan with company match.
  • Paid holidays and time off.
  • A supportive company culture known for its family-like atmosphere and opportunities for continuous growth.

Equal Opportunity Employer:

American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.