Store Operations Manager

3 weeks ago


Westport, Connecticut, United States Williams-Sonoma Inc. Full time
About the Role: As a key member of our store team, you will be responsible for driving incremental sales and ensuring profitability through effective management of in-store order fulfillment via Omni channels. You will support the management team in achieving goals by providing exceptional customer service, serving as a role model for building relationships with guests, and maintaining presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities:
  • Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation).
  • Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker's racks as needed.
  • Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment.
  • Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
  • Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training.

Requirements:
  • Excellent communication, organization and leadership skills.
  • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
  • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
  • Ability to independently lead self and others to achieve results.
  • 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus.

Salary: The estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience. This figure includes an annual bonus and benefits package that supports your professional growth and well-being.

About Us: Williams-Sonoma Inc. is a multi-brand specialty retailer of high-quality products for the home, operating stores across the United States, Canada, Puerto Rico, Australia, and the United Kingdom. Our mission is to enhance the quality of our customers' lives at home by offering beautifully-designed, stylish and functional products for every area of the home. We strive to create a positive work environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.

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