Customer Service Representative

4 days ago


Charlotte, North Carolina, United States RemX Full time

Job Title: Customer Service Support / Administrative Assistant / Receptionist

Location: Pooler, GA

Employment Type: Contract to Hire - Full-Time - 100% in Office

We are a rapidly growing company based in Pooler, GA, and we're seeking a motivated and service-oriented Customer Service Administrative Assistant. This position supports a small, dedicated Customer Experience Team in providing exceptional service to our customers.

Key Responsibilities:

  • Perform a range of administrative duties, including data entry, customer service support, order status updates, and answering phone calls.
  • Input customer orders into our software system (Magento).
  • Track and update order status using QuickBooks, Magento, and FedEx; follow up with vendors on drop-ship items and relay accurate status information to customers.
  • Handle incoming calls on a multi-line phone system, taking messages, and efficiently transferring calls. Act as a backup receptionist when needed.
  • Assist with customer payment processing and order management.
  • Support the sales team by sending follow-up emails, preparing sales order estimates, and communicating with customers to address basic inquiries.
  • Provide general administrative support to all departments, including filing, faxing, scanning, and monitoring office supplies.

Qualifications:

  • Excellent verbal and written communication skills with a courteous and professional attitude.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with computers and quick adaptability to new systems.
  • Ability to multitask and thrive in a fast-paced environment.
  • A professional appearance and a strong work ethic.
  • Must have a stable work history


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