Customer Service Representative
4 days ago
Job Title: Customer Service Support / Administrative Assistant / Receptionist
Location: Pooler, GA
Employment Type: Contract to Hire - Full-Time - 100% in Office
We are a rapidly growing company based in Pooler, GA, and we're seeking a motivated and service-oriented Customer Service Administrative Assistant. This position supports a small, dedicated Customer Experience Team in providing exceptional service to our customers.
Key Responsibilities:
- Perform a range of administrative duties, including data entry, customer service support, order status updates, and answering phone calls.
- Input customer orders into our software system (Magento).
- Track and update order status using QuickBooks, Magento, and FedEx; follow up with vendors on drop-ship items and relay accurate status information to customers.
- Handle incoming calls on a multi-line phone system, taking messages, and efficiently transferring calls. Act as a backup receptionist when needed.
- Assist with customer payment processing and order management.
- Support the sales team by sending follow-up emails, preparing sales order estimates, and communicating with customers to address basic inquiries.
- Provide general administrative support to all departments, including filing, faxing, scanning, and monitoring office supplies.
Qualifications:
- Excellent verbal and written communication skills with a courteous and professional attitude.
- Strong problem-solving and decision-making abilities.
- Proficiency with computers and quick adaptability to new systems.
- Ability to multitask and thrive in a fast-paced environment.
- A professional appearance and a strong work ethic.
- Must have a stable work history
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