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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.
Key Responsibilities:- Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel comfortable and welcome.
- Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
- Qualifications: High school diploma or equivalent, prior customer service experience preferred.
- Physical Demands: Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, climb, reach, twist, grasp, and make repetitive hand motions.
- Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and other benefits.
- Company Culture: We are a dynamic and supportive team that values our employees and strives to create a Judgement Free Zone for our members.
