Learning Management System Administrator
3 weeks ago
The role of an Associate, Learning Management System (LMS) Administrator is to provide support for the organization's LMS and several other software systems. The incumbent will utilize a detailed understanding of all aspects of an LMS as well as an understanding of GxP Quality System documents to support the online training of all members.
This role will also participate in the User Acceptance Testing (UAT) of all LMS updates, as well as provide support for all internal and external regulatory audits/inspections. All LMS work is performed under the supervision of a Global LMS Administrator.
Responsibilities:- Serves as LMS Regional Administrator performing a wide range of associated duties:
- Creates, updates, and maintains users based upon on-boarding/off-boarding HR communication.
- Performs frontline customer service for learners.
- Provides welcome e-mail and systems training for new hires.
- Serves as the primary contact for all user issues with the system including systems lockout and linking to the eDMS.
- Creates/maintains training items and curricula based upon GxP Quality Systems Document group updates.
- Distributes monthly overdue training reports to department heads.
- Sends monthly reminders to non-compliant users.
- Creates ad hoc reports for functional areas as required.
- Runs scripts to support UAT of LMS system updates (two per year).
- Provides reports/queries/metrics from LMS as requested by the Compliance department.
- Attends LMS Governance meetings.
- Maintains the Role Based Training Matrix.
- Interfaces with Document Control to perform on-going maintenance.
- Makes changes - additions, deletions and revisions to the role-based training curriculums.
- Audits the matrix using LMS reports for accuracy.
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