Automotive Service Consultant

2 weeks ago


Winchester, Tennessee, United States Russell Barnett Automotive Family Full time

About the Role:

The Automotive Service Advisor will work closely with our team to provide exceptional customer service and ensure timely vehicle repairs.

Responsibilities:

  • Greet customers in a friendly and professional manner, obtaining vehicle information and addressing their concerns.
  • Determine the type of service required and prepare repair orders, including estimating additional costs and obtaining customer permission for any additional work.
  • Advise customers on routine maintenance needs, identify mechanical problems through questioning or visual inspection, and recommend corrective procedures.
  • Prepare and explain work orders, including time, cost, and labor estimates, to customers.
  • Handle customer complaints, schedule appointments, and maintain accurate records.
  • Stay up-to-date on manufacturer training and certifications, such as ASE (Automotive Service Excellence) Certifications.

Requirements:

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training.
  • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Valid Driver's License

About Us:

Russell Barnett Automotive Family is a premier destination for new and used car buyers, proudly serving the Middle Tennessee area since 1981. Our goal is to provide exceptional customer service and quality vehicle repairs.



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