Customer Account Specialist

4 days ago

Beltsville, Maryland, United States LT Security Inc. Full time
Job Title: Customer Account Specialist

Estimated Salary: $80,000 - $120,000 per year

About the Job

This is a unique opportunity to join a dynamic team as a Customer Account Specialist at LT Security Inc. As a key member of our sales team, you will be responsible for developing and maintaining productive working relationships with existing customers and engaging them regularly, particularly when new products are launched.

Key Responsibilities:

  • Identify opportunities to scale product revenues and assist in achieving broader and deeper penetration for the market.
  • Approach and connect prospective clients through sales calls, emails, direct mails, and build a good and effective network and relationship with prospective clients.
  • Provide pre-sale and post-sale services that enhance customer experience, e.g., service existing and prospective customers with effective company and product information, sales quotations, sample products and marketing materials, process sales orders, new account applications, help customers to have their technical questions answered and troubleshot.
  • Maintain an in-depth knowledge of the complete line of products & services; embrace security system technologies and their applications via training and research.
  • Maintain up-to-date knowledge of market and product trends.
  • Consistently meet or exceed assigned sales targets.

Requirements:

  • Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls.
  • Strong presentation and interpersonal skills are a must.
  • Ability to eliminate sales obstacles through creative and adaptive approaches.
  • Ability to maintain confidential business information.
  • Ability to respond to customers in a timely and effective manner.
  • Computer proficiency including Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook).
  • Ability to work independently with minimum supervision.
  • Ability to work under pressure.
  • Strong negotiation skills and team player mindset is a plus.
  • Must be self-motivated with a proven track record selling and delivering solutions.
  • Energetic and positive attitude, and enthusiasm to excel.
  • Keep growth with teamwork spirit.
  • Must be self-discipline and follow company's policies and procedures.

Additional Requirements:

  • Some domestic and/or international travel may be required.
  • Willing and able to work additional hours when needed.
  • Willing and able to train new sales associates and keep a growth mindset.
  • Bend, lift, open and move product and related office items varying in weight.

Education:

  • 1+ years of professional experience in sales or related areas.
  • Experience in security system industry is highly desired.
  • A bachelor's degree in Business, Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience.

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