Emergency Services Dispatcher

3 weeks ago


Wisconsin Rapids, Wisconsin, United States Village of Greendale, WI Full time
Job Summary

We are seeking a highly skilled and detail-oriented Emergency Services Dispatcher to join our team at the Village of Greendale, WI. As a key member of our public safety team, you will be responsible for receiving and dispatching emergency and non-emergency calls, while maintaining accurate records and providing exceptional customer service.

Key Responsibilities
  • Dispatch police and fire department units in response to emergency and non-emergency calls
  • Monitor and respond to multiple radio channels and phone lines simultaneously
  • Provide critical information to responding units, including location, nature, and time of incident
  • Maintain accurate records of dispatch activity, including logs and reports
  • Assist citizens with complaints, payments, and other inquiries
Requirements
  • High school diploma or equivalent required
  • Ability to work in a fast-paced, dynamic environment
  • Excellent communication and customer service skills
  • Ability to maintain confidentiality and handle sensitive information
  • Proficient in computer-aided dispatch systems and software
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Flexible scheduling and work-life balance


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