IT Systems Analyst

2 weeks ago


Reston, Virginia, United States American Fidelity Full time
Job Title: IT Systems Analyst

We are seeking a highly skilled IT Systems Analyst to join our team at American Fidelity. As an IT Systems Analyst, you will be responsible for supporting the management, configuration, integration, and implementation of hardware and software, including alerting and monitoring, automation, service management, infrastructure, and software.

Key Responsibilities:

  • Support the management, configuration, integration, and implementation of hardware and software.
  • Participate in departmental initiatives between various IT and Business groups.
  • Provide technical excellence on tool functionality and departmental processes and philosophies.
  • Collaborate with business and IT to identify opportunities for automation and continuous improvement.
  • Use machine learning, data analytics, and artificial intelligence to predict and prevent potential outages.

Requirements:

  • Understanding of organizationally approved scripting and markup languages.
  • Experience with automation tools and ability to automate processes.
  • Knowledge of data analytics capabilities and organizationally accepted technology standards.
  • Experience with ITIL service management processes and application and infrastructure performance monitoring tools.
  • Knowledge of organizationally approved project management methodologies.
  • Proven ability to effectively prioritize based on impact and urgency and restore services based on Service Level Agreements.
  • Knowledge of networking and software defined networking, DNS, Load Balancing technologies, scaling, firewalls, and routers.
  • Strong understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies.
  • Knowledge of artificial intelligence and machine learning concepts and tools.

Soft Skills:

  • Advanced ability to interact and communicate collaboratively with all interested parties.
  • Self-starter, motivated, and actively learning and researching new methods of work and new technology.
  • Advanced ability to document solutions and provide technical excellence on tool capabilities.
  • Advanced multi-channel communication skills.
  • Ability to deliver high-quality solutions on time and within scope.
  • Well-developed emotional intelligence, motivational, and professional qualities.
  • Positive attitude with the ability to work in an ever-changing environment.
  • Proven commitment to meeting organizational and departmental goals and objectives.
  • Analytical, statistical, and organizational skills with strong attention to detail.

About American Fidelity:

At American Fidelity, we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development.



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