Sales Manager
4 weeks ago
The Sales Manager is a key member of the Carter's store team, responsible for upholding the company's mission, vision, and values to support a high-performing team that consistently delivers top-end results. In partnership with the store management team, the Sales Manager oversees the overall productivity of the store, driving financial results through exceptional store standards, execution of company strategies, and positive customer interaction.
Key Responsibilities
• Communicate professionally and effectively with the team, management, and associates
• Regularly communicate employee concerns to the Store Manager for quick resolution
• Assist in hiring, actively recruit, and complete candidate application review to ensure open positions are filled timely
• Offer consistent, in-the-moment feedback to store team
• Recognize and reward exceptional performance to increase employee engagement
• Receive feedback with positive intent and make efforts to take appropriate action on that feedback
• Partner with Store Manager to address performance concerns of associates
Performance Expectations
• Maintain the Company standard of a neat, clean, and organized store
• Meet and demonstrate exceptional customer service behaviors and maintain high standards throughout the store
• Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow-through
• Perform Leader on Duty responsibilities by driving results and responding to customer concerns timely and with appropriate resolution
• Assist store management with modifying schedules based on business climate to maximize sales and productivity
• Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
Requirements
• High school degree or GED minimum requirement, Associates degree preferred or equivalent combination of education and experience
• Minimum of 1 year in retail store management
• Demonstrated customer engagement skills
• Demonstrates strong listening, written, and oral communication skills
• Ability to handle multiple tasks concurrently
• Basic computer skills
• Must be at least 18 years old
Physical Demands
• Ability to lift 40 pounds on a regular basis
• Ability to stand for long periods of time, climb up and down a ladder
• Constant walking and standing, frequent bending, stooping, reaching, pushing, and pulling
Availability Requirements
• Regular work frequency is required to remain an active employee
• Availability changes must be approved by the Store Manager and will be reviewed based on business needs
• Scheduled working shifts range from 3-8 hours in length (applicable state laws apply)
Equal Opportunity Employer
Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
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