Digital Experience Director
3 weeks ago
We are seeking a seasoned Product Manager to spearhead the development of our Digital Guest and Cast Experience. This is an exceptional opportunity for a highly motivated individual to drive business growth, enhance customer satisfaction, and optimize operational efficiency.
Key Responsibilities- Partner with internal stakeholders to create a comprehensive domain roadmap, aligning in-flight and future initiatives to drive strategic objectives.
- Define and monitor key performance metrics to track organizational performance, identifying areas for optimization and driving continuous improvement initiatives.
- Bilateral collaboration with cross-functional teams, including product, engineering, design, commercial, and customer support, to foster strong relationships and ensure cohesive execution.
- Maintain up-to-date market research to understand industry trends, competitive landscapes, and evolving customer needs.
- Contribute to product roadmaps for the Digital Guest & Cast Experience, focusing on assigned domains.
- Align product roadmaps with relevant business partners, anticipating impact on Cast Efficiency and Guest Satisfaction, along with other desired product outcomes.
- Assist the team in crafting compelling presentations for Executive audiences and partners across the organization, translating the domain vision into actionable insights.
- Publish input into solution design for new product features, ensuring alignment with product objectives and measurable performance.
- Passion for enhancing the digital Guest and Cast experience.
- Demonstrated ability to champion projects from initiation through implementation.
- Ability to build relationships and collaborate with diverse stakeholders from various backgrounds and functions.
- Capacity to analyze complex data sets, identify trends, and uncover future business opportunities.
- Strong problem-solving skills, including resolving complex critical issues.
- Experience with Agile software development methodology.
- Proficiency in project management tools like JIRA.
- Expertise in data reporting tools such as Business Objects and Tableau.
- Exceptional verbal and written communication skills, enabling effective content creation and presentation for all levels of the organization.
- Bachelor's degree or equivalent work experience.
- Previous product management experience.
- Previous experience integrating technical projects with Site Operations.
- Background in hospitality and/or technology industries.
- Master's degree or equivalent work experience.
Salary: $80,000 - $120,000 per annum, depending on qualifications and experience. The salary range reflects the company's commitment to fair compensation and professional growth.
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