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Customer Service Ambassador

2 weeks ago

Fresno, California, United States Apex Premier Management Full time

We are committed to empowering individuals with the skills and knowledge necessary to excel in their careers. At Apex Premier Management, we offer comprehensive training programs that equip our Entry Level Customer Service Representatives with the expertise required to succeed in customer service, account support, and business-to-business sales.

Our focus is on developing motivated and proactive team members who can confidently manage tasks and take initiative within our dynamic campaigns. We value highly dedicated and exceptional team players who are essential to our continued growth.

The role of an Entry Level Customer Service Representative entails building and maintaining strong client relationships by delivering outstanding customer service and promoting AT&T products to local businesses. Key responsibilities include:

  • Becoming a trusted advisor to clients by developing a deep understanding of their products and services, enabling effective education and advice on benefits

  • Serving as the primary point of contact for both new and existing clients, addressing their needs and ensuring a seamless experience

  • Troubleshooting and resolving client account issues, offering solutions that meet their business objectives

  • Handling customer account maintenance requests and upselling relevant products to enhance client value

  • Providing insightful business advice and recommendations to clients for improving their operations

  • Retiaining client business by identifying challenges and providing timely resolutions

  • Collaborating with the sales team to suggest improvements that increase sales and customer satisfaction