Service Team Associate

4 weeks ago


Colonial Heights, Virginia, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will play a critical role in delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and returns.
  • Participate in visual merchandising, maintaining store displays, and ensuring a visually appealing store environment.
  • Contribute to store recovery, including merchandise recovery, stockroom maintenance, and ensuring a well-organized store.
  • Collaborate with colleagues to achieve sales goals, promote products, and drive business results.
  • Stay up-to-date on product knowledge, company policies, and procedures to provide informed and accurate information to customers.
  • Perform other duties as assigned by management to support the success of the store.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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