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Lead Manager, Retail and Loyalty Partnerships

2 months ago

Pierre, South Dakota, United States Marriott Full time
JOB OVERVIEW

The Senior Manager, Retail and Loyalty Partnerships, within the Global Technology division, is pivotal in the comprehensive development and enhancement of our eCommerce platforms and the execution of Loyalty Partnership Systems.

This role necessitates close cooperation with business partners, front-end design teams, and technical collaborators to sustain a prioritized product backlog that aligns with overarching strategic objectives.

Key Responsibilities:

  • Actively engage in discussions to gather functional and design requirements, ensuring precise documentation and refinement with stakeholders.
  • Lead sprint planning sessions, employing Figma for front-end design reviews and Jira for functional specifications, to obtain approvals for sprint activities.
  • Monitor the backlog and update the project roadmap in conjunction with the Director, reflecting shifts in business priorities within the team's capacity.
  • Understand internal resources and contacts to efficiently navigate vendor evaluations and contract approvals through the Global Technology Governance processes.
  • Ensure all project steps are completed effectively while maintaining focus on timelines to avoid any obstacles that could hinder milestone achievements.

This position demands robust project management capabilities and the ability to maneuver through a complex organizational structure, adeptly managing multiple stakeholder relationships and competing priorities.

The selected candidate will act as a bridge between business stakeholders, designers, and developers, converting enhancement requests into actionable development tasks, while ensuring a thorough understanding of user experience (UX) and backend functionalities to facilitate collaborative refinement of designs and requirements.

CANDIDATE PROFILE

Education and Experience:

  • A 4-year degree from an accredited institution, ideally in a technology and business discipline or a comparable combination of education and experience.
  • Minimum of 6 years of experience in retail, eCommerce, sales and marketing, management operations, or a related professional field.
  • Familiarity with Agile/Scrum software development methodologies is preferred.
  • Experience with SAFe.
  • Proficient in essential software tools, including Jira for project management, Confluence for documentation, and Figma for design collaboration.
  • Strong presentation skills, capable of creating impactful PowerPoint presentations to effectively convey ideas and project updates to stakeholders.
  • Proficient in Excel for data analysis and reporting, ensuring informed decision-making and project tracking.
  • Experience in document creation, including professional documents, proposals, and reports using Word.
  • Ability to translate business needs into technology requirements.
  • Demonstrated capacity to assess customer needs, creatively approach solutions, and influence appropriate courses of action.
  • Excellence in proactive planning and foresight, effectively identifying potential risks and obstacles in advance to implement mitigation strategies.
  • Exceptional communication skills, both written and verbal, with the ability to articulate product vision, business objectives, functional technical feasibility, and translate functional requirements to technical developers for implementation.
  • Proven ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and tight timelines.
CORE WORK ACTIVITIES

Functional Product Ownership:

  • Maintain a well-organized product backlog of features, including refined user stories with solid technical solutions ready for development.
  • Assist in refining new product features and optimizing existing ones, incorporating them into the product backlog.
  • Support the refinement of eCommerce product requirements and the development of the product roadmap.
  • Present the internal customer's scope to impacted product and technical teams through high-level presentations and use cases.
  • Coordinate with support teams for defect resolution.

Demonstrating and Applying Discipline Knowledge:

  • Provide product expertise and support to individuals inside and outside of the department.
  • Demonstrate knowledge of job-relevant issues, products, systems, and processes.
  • Stay updated technically and apply new knowledge to the job.

Additional Responsibilities:

  • Proven ability to lead and collaborate with cross-functional teams in support of specific business priorities.
  • Ability to solve problems swiftly, think strategically, and drive data-driven decision-making.
  • Ability to manage multiple projects and aggressive timelines simultaneously.
  • Strong interpersonal skills and success in building cross-functional relationships at all levels, driving consensus through influence and a fact-based approach.
  • Effective written and oral communication skills with sensitivity to global communication needs.
  • Thrives in a fast-paced, entrepreneurial environment.
  • Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams.
  • Proficiency in Office software products and digital collaboration tools.
MANAGEMENT COMPETENCIES

Leadership:

  • Adaptability: Demonstrates resilience by maintaining high performance under pressure and effectively navigating workplace changes and challenges, essential for managing a dynamic eCommerce environment.
  • Communication: Engages stakeholders through persuasive and clear communication, ensuring alignment on project goals and facilitating collaboration among cross-functional teams.
  • Problem Solving and Decision Making: Identifies opportunities and challenges by analyzing information from diverse sources, leading to informed decisions that drive successful project outcomes.
  • Professional Demeanor: Projects confidence and professionalism, aligning with company values to foster positive relationships with stakeholders and team members.
  • Strategy Development: Formulates actionable business plans by systematically evaluating opportunities, ensuring successful execution through meticulous planning and evaluation processes.

Managing Execution:

  • Building and Contributing to Teams: Fosters a collaborative team environment, promoting cohesion among designers, developers, and stakeholders to achieve common goals effectively.
  • Strategy Execution: Ensures successful implementation of product roadmaps and business plans, maximizing customer satisfaction and profitability through effective execution and ongoing evaluation.
  • Driving for Results: Sets and upholds high performance standards, taking initiative to proactively address challenges and exceed project goals.
  • Planning and Organizing: Gathers necessary resources and information to create actionable plans, prioritizing tasks to meet deadlines and project objectives.

Building Relationships:

  • Customer Relationships: Cultivates strong relationships with stakeholders by understanding their needs and aligning actions with the company's service standards.
  • Coworker Relationships: Builds trust and confidence through open interactions, contributing to organizational goals and fostering lasting partnerships.
  • Global Mindset: Embraces diverse perspectives and cultures, leveraging differences to drive innovation and engagement, ensuring all team members can contribute their full potential.

Generating Talent and Organizational Capability:

  • Organizational Capability: Adapts work processes to align with organizational goals, ensuring optimal efficiency and effectiveness within the team.
  • Talent Management: Provides mentorship and feedback to empower team members, enhancing their skills and supporting successful project execution.

Learning and Applying Professional Expertise:

  • Applied Learning: Actively seeks opportunities for professional growth, applying new knowledge to enhance team performance and project success.
  • Business Acumen: Utilizes business insights to manage operations effectively, generating innovative solutions to complex challenges.
  • Technical Acumen: Applies specialized knowledge in UX design and eCommerce systems to support project initiatives and drive enhancements.

Basic Competencies: Demonstrates fundamental skills necessary for day-to-day operations, including proficiency in computer applications, effective written and oral communication, and strong analytical abilities.

Mathematical Reasoning: Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension: Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension: Understands written sentences and paragraphs in work-related documents.

Writing: Communicates effectively in writing as appropriate for the audience's needs.