Fashion Retail Store Leadership Opportunity

6 days ago


West Des Moines, Iowa, United States Forever 21 Full time
Overview

Fashion retail leader Forever 21 is a pioneer in the fast fashion market, with a strong presence in the USA and a robust e-commerce platform. Our mission is to inspire self-expression through amazing fashion and our values are rooted in inclusivity, customer-centricity, and accessibility.

We offer high-style designs and fashion basics with compelling values and a dynamic store environment. Whether we're collaborating with brands or setting trends, we strive to make Forever 21 your go-to fashion destination to shop, work, and play.

The Store Manager will lead the customer experience team, providing leadership and direction to drive selling, customer experiences, and profitability. As a role model for the company, you will demonstrate a customer-first mentality and culture, overseeing all aspects of store performance, including visual aesthetics and environment.

Main Responsibilities:
  • Provide exceptional customer service, responding to inquiries and questions in a timely and efficient manner.
  • Analyze customer service data to plan and strategize, ensuring a positive customer experience.
  • Lead the store team to drive sales, customer experiences, and profitability.
  • Train and develop teams through our Customer FIRST training model.
  • Develop management and brand ambassadors to execute company values and customer-first mentality.
  • Create a positive and rewarding experience for customers and employees.
  • Oversee and maximize store volume and profit, meeting goals through excellent staffing and customer experience.
  • Monitor results, creating short-term and long-term strategies to ensure a positive in-store experience.
  • Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees.
  • Define personal leadership development, utilizing company tools and programs, and seeking feedback from team members, peers, and leaders.


Requirements & Qualifications:
  • Must be at least 18 years old with a high school diploma or equivalent; college degree or relevant technical or vocational training preferred.
  • 3-5 years of retail management experience required.
  • Demonstrate an exceptional customer-first mentality, providing authentic customer experiences.
  • Showcase leadership, coaching, and training skills, as well as sales generation, strategic planning, communication, conflict resolution, business acumen, time management, and POS terminal proficiency.
  • Able to attract, recruit, and retain top talent, train and develop staff into top-performing leaders and brand ambassadors.
  • Possess excellent interpersonal skills, acting with integrity and professionalism, ensuring unbiased business conduct.
  • Capable of conducting training workshops to instruct and achieve company standards.
  • Available to work a flexible schedule, meeting business needs, including closing shifts and weekends.


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