Patient Engagement Triage Registered Nurse
2 weeks ago
Location: Remote position with onsite training requirements.
FTE: Full-Time
Shift: Day Shift
Work Schedule: Monday to Friday, no weekends
Job Overview:
The Triage Registered Nurse plays a crucial role in assessing, planning, implementing, and evaluating care for a designated group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities encompass telephone-based triage, patient and family education, managing test results, coordinating patient care needs, medication refills, and other clinical tasks as assigned. The position requires exceptional customer service and effective communication skills to enhance patient satisfaction and foster loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include nurse triage training and additional duties as assigned. This role adheres to the ANA Nursing: Scope and Standards of Practice and the AAACN Scope and Standards of Practice for Professional Telehealth Nursing.
Experience Requirements:
A minimum of two years of clinical experience is essential. One year of RN experience or nursing student clinical rotation experience may be considered. Preference is given to candidates with three to five years of clinical nursing experience in a relevant specialty.
Educational Qualifications:
Professional knowledge of nursing theory and practice, typically acquired through completion of an accredited School of Nursing, is required for licensure as a Registered Nurse. A Bachelor's Degree in Nursing is preferred.
Training Preferences:
Proficiency with Epic Nurse Triage Software and call center technology is preferred.
Special Skills:
Exceptional oral and written communication skills are required. The ability to multitask, mentor colleagues, and demonstrate strong organizational skills is essential. Excellent customer service skills and proficiency in Microsoft Outlook, Word, and Excel are necessary. Knowledge of medical terminology and Epic is advantageous.
Licensure Requirements:
A current Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact) is required. Basic Life Support (BLS) certification from the American Heart Association (AHA) or an equivalent is required within 90 days of hire.
Perks & Benefits at Froedtert Health:
Froedtert Health offers a variety of perks and benefits to staff, which may include:
- Paid time off
- Career growth opportunities including Career Pathways & Tuition Assistance
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Comprehensive medical, dental, vision, life insurance, and disability coverage
- Employee Assistance Programs and additional work-life benefits
We are proud to be an Equal Opportunity Employer, fostering a diverse workforce and maintaining a drug-free workplace.
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