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Senior Manager, Client Technology Solutions
2 months ago
We are seeking a highly skilled and experienced Senior Manager, Client Technology Solutions to join our team at ABM Industries. As a key member of our organization, you will be responsible for leading the development and implementation of technology solutions that drive business growth and improve client satisfaction.
Key Responsibilities- Develop and Communicate Product Strategy: Collaborate with stakeholders to develop and communicate a comprehensive product strategy that aligns with ABM's goals and objectives.
- Lead Product Development Lifecycle: Oversee the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality features and enhancements.
- Advocate for User-Centric Approach: Advocate for a user-centric approach to product development, leveraging feedback and data insights to drive continuous improvement and enhance user satisfaction.
- Collaborate with Cross-Functional Teams: Work closely with engineering, design, and other teams to translate requirements into actionable user stories, prioritize backlog items, and facilitate sprint planning and execution.
- Define and Monitor Key Performance Indicators: Define and monitor key performance indicators (KPIs) to measure the success of project health, leveraging data-driven insights to inform decision-making and optimize product performance.
- Partner with Stakeholders: Partner with stakeholders to formulate, evolve, and implement technology and information programs that will contribute to future revenue and profit growth, client satisfaction, competitive positioning, and operational effectiveness.
- Understand Technology Landscape: Understand the technologies in use by Industry Group and the landscape of these solutions; how they are being used, for which clients, and the value proposition, with an emphasis on consolidation, lowering total cost of ownership, and reducing technical debt.
- Identify and Mitigate Risks: Identify potential risks and dependencies, proactively mitigate issues, and make informed trade-off decisions to ensure the successful delivery of the product roadmap.
- Coordinate Planning and Communication: Coordinate planning and active communication with key stakeholders and business leaders.
- Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field; Master's degree preferred.
- Experience: 12 years of experience in product delivery or related roles, with a proven track record of delivering software products in an Agile environment.
- Skills: Strong understanding of software development processes, methodologies, and tools (e.g., Agile, Scrum, JIRA); excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels of the organization.
- Analytical Mindset: Analytical mindset with the ability to leverage data and metrics to drive decision-making and measure product success.
- Passion for Technology: Passion for technology and innovation, with a commitment to staying abreast of industry trends and emerging technologies.
- Enterprise Software Experience: Experience with enterprise software products and familiarity with facility management or related industries is a plus.
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.
