Member Experience Coordinator

1 week ago


Evanston, Illinois, United States Blink Fitness Evanston Full time
Job Overview

As a Front Desk Associate at Blink Fitness Evanston, you will play a critical role in creating an exceptional member experience. You will be responsible for greeting members and guests, conducting tours, answering phone calls, executing operational procedures, handling member requests, and maintaining a clean and organized club. This is an excellent opportunity to develop your customer service skills, build strong relationships with our clients, and contribute to the success of our fitness center.

Key Responsibilities:

  • Provide exceptional customer service, responding to member needs and concerns in a timely and professional manner.
  • Conduct tours of the club, highlighting our facilities and services, and promoting our membership opportunities.
  • Answer phone calls, responding to inquiries and resolving any issues promptly, while maintaining a positive and enthusiastic tone.
  • Execute all opening/closing operational procedures, ensuring the club runs smoothly and efficiently, and adhering to high standards of cleanliness and organization.
  • Work collaboratively with our team to maintain a spotless club, addressing any issues or concerns promptly.
  • Sign members up for their startup sessions with Blink Personal Trainers, promoting our services and building strong relationships with our clients.
  • Open the gym by 5am Monday-Friday and 7am Saturday-Sunday, setting a positive tone for the day and demonstrating your commitment to our members.

Requirements:

  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Strong communication skills, both verbal and written.
  • Ability to work hard, multitask, and problem-solve, with a focus on efficiency and productivity.
  • Passion for the Blink brand and a desire to contribute to our mission of empowering individuals to achieve their fitness goals.


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