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Operations Manager

2 months ago

Orland Park Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Nursing Manager, Operations reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Key Responsibilities
  • Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including defining and overseeing workflows and staffing in the department, re-directing resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance, including explaining variances, and defining and applying corrective action to ensure compliance with the budget as needed.
  • Provide support, guidance, and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care.
  • Recommend department goals to department leadership, plan and advance progress toward the goals throughout the year, communicate goal achievement timelines, risks, and decisions needed with all appropriate leadership teams on a regular cadence.
  • Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations, revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery.
  • Manage escalations, interpret information needed to identify each patient's requirements relative to the patient's age-specific needs using principles of growth and development over the life span, connect those with the resources required to coordinate each patient's care.
Requirements
  • Business expertise, including knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
  • Ability to analyze data for decision-making purposes and make data-driven recommendations.
  • Ability to create budgets in accordance with guidelines and balanced to targets.
  • Ability to effectively apply the principles of change management while leading.
  • Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
  • Attentive to detail and reviews own and others' work for accuracy.
  • Problem-solving skills, including effectively and autonomously handling challenging situations, identifying stakeholders, and defining and communicating required action and roles in a compressed time frame.
  • Interactions/interpersonal skills, including exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers, internal and external to Northwestern Memorial Healthcare.