Software Support Engineer

3 weeks ago


Sioux Center, Iowa, United States URUS Group Full time
Job Title: Software Support Specialist

About the Role
The Software Support Specialist is a customer service role that provides high-quality support to customers worldwide. This position is responsible for assisting customers with software-related issues, providing solutions via proprietary software systems, and building relationships through internal ticketing systems.

Key Responsibilities
  • Assist with software installations and configurations
  • Perform system testing and identify internal software needs
  • Provide internal support for employees and assist with training
  • Test and reproduce software defects to be passed to development
  • Assist customers with general application questions and troubleshoot software-related issues

Required Skills and Experience
  • Experience with SQL Server or equivalent
  • Microsoft Dynamics CRM or related experience
  • Fresh Service or ticketing technology experience
  • Ability to read code (C# or JavaScript) highly preferred

About Us
Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders. We work closely with clients to understand their breeding goals and help them advance and extend superior genetics. Our reproductive technologies include embryo transfer, in-vitro fertilization, sexed-semen, genetic preservation, and cloning. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.

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