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Bilingual Retail Sales Associate

2 months ago

Greenville, North Carolina, United States Atlantic Wireless Full time

Job Summary:

Atlantic Wireless is seeking a highly motivated and customer-focused Bilingual Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in a fast-paced retail environment.

Key Responsibilities:

  • Build and maintain positive relationships with customers to become a trusted advisor and provide total wireless solutions throughout the life-cycle of the customer.
  • Deliver an exceptional customer experience to each and every customer in every interaction.
  • Utilize the UScellular sales process and tools to uncover and identify customer needs and the reason for their visit.
  • Assist customers with exploring and discovering UScellular products and services that match their current and future needs.
  • Continually strive to be the most knowledgeable mobile expert in order to demonstrate and educate customers on UScellular products, services, and promotions.
  • Greet customers in a timely and professional manner.
  • Review the customer's purchase to explain products and ensure understanding of features and billing.
  • Accurately process customer sales, billing transactions, warranty claims, and insurance exchanges.
  • Troubleshoot and problem-solve to resolve customer questions about devices, services, and plan details.
  • Consistently meet or exceed established customer prospecting, sales, and performance targets as set by Atlantic Wireless and UScellular.

Requirements:

  • Previous prospecting through calls and texts, and sales experience in a customer service-oriented environment desired.
  • Experience in the cellular or retail industry experience preferred.
  • High school diploma or state equivalency required.
  • Must be flexible to work evenings, weekends, and holidays as required.
  • Must have a valid driver's license, a reliable form of transportation, and be able to operate a motor vehicle.
  • Candidates for hire are subject to a criminal background check.

We Offer a Total Rewards Package:

  • Retail Sales Associates receive an hourly base wage, plus sales commissions.
  • Eligible to win bonuses and award incentives based upon sales performance.
  • Medical, Dental, and Vision Insurance.
  • Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance.
  • Accident, Critical Illness, and Cancer coverage.
  • Paid Time Off, including 9 Paid Holidays.
  • 401k plan with company match of up to 6%.
  • Corporate Chaplain Program.
  • Employee Assistance Program.
  • Employee Development/Training.