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Manufacturing Service Support Specialist

2 months ago

Santa Clarita, California, United States Shelgin Partners Recruiting Agency Full time

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at Shelgin Partners Recruiting Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the manufacturing industry.

Key Responsibilities:

  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor the progress of products from design through production to delivery, ensuring seamless communication with customers and internal stakeholders.
  • Collaborate with cross-functional teams to identify and implement process improvements, driving efficiency and customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with industry trends, regulations, and best practices to provide expert guidance to customers.

Requirements:

  • 2+ years of customer service experience in a manufacturing environment.
  • Strong knowledge of manufacturing processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

A competitive salary range of $70,000 to $80,000 per year, plus a 5% bonus, and a comprehensive benefits package.