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Assistant Department Manager

2 months ago

Arvada, Colorado, United States Floor & Decor Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Department Manager to join our team at Floor & Decor. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, training and developing sales specialists, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Train and develop sales specialists to provide exceptional customer service and product information
  • Ensure a highly attentive and accurate level of customer service
  • Complete product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present how-to classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs
Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits and Rewards

We offer a range of benefits and rewards to our employees, including:

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Corporate Discount Programs
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)