Help Desk Specialist

2 days ago


Paragould, Arkansas, United States Gentis Solutions Full time
Job Summary

Gentis Solutions is seeking a skilled Help Desk Coordinator to join our team. As a Help Desk Coordinator, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Respond to and resolve technical issues via phone, email, or ticketing system.
  • Document user details and track problem-solving processes for effective solutions.
  • Install, repair, and troubleshoot client devices using diagnostic tools.
  • Access online resources to aid in problem resolution and support organizational hardware and software.
  • Analyze trends in resolutions to prevent future issues and prioritize support requests.
  • Collaborate with staff to assess new system needs or modifications.
Requirements
  • Basic Networking
  • Active Directory Experience
  • Proficiency in Remote Support Tools
  • Cybersecurity Awareness
  • Backup and Recovery Experience
  • Scripting Familiarity
  • Knowledge of Virtualization
  • Mobile Device Management (MDM) Experience
  • Familiarity with Cloud Services
About Gentis Solutions

Gentis Solutions is a leading provider of IT solutions and services. We are committed to delivering exceptional customer service and technical support to our clients.



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