Helpdesk Technician

Apex Technology Management is seeking a highly skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will play a vital role in addressing customer queries, resolving technical issues, and providing exceptional customer service.

• Closing client-facing tickets in a timely manner
• Staying in the phone queue and answering phones for 8 hours a day
• Following troubleshooting best practices and escalation policies
• Demonstrating a strong sense of customer service
• Documenting time and work in the ticketing system

• Minimum 1-3 years of experience as a Helpdesk Technician or related discipline
• Basic knowledge of Windows 10, Windows Server OS, Active Directory, Group Policy, Microsoft Suite, and Microsoft 365
• Effective analytical and troubleshooting abilities
• Superb communication skills
• Ability to express thoughts in a clear and concise manner

• Highly organized and process-driven
• Affinity for technology
• Strong integrity with the ability to work in a highly confidential manner
• Collaborative and flexible with a consultative mindset

Apex Technology Management is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.