Host Team Member

3 weeks ago


Myrtle Beach, South Carolina, United States Margaritaville Restaurants Full time
About the RoleAs a Host at Margaritaville Restaurants, you will be the first point of contact for our guests. This is an exciting opportunity to work in a fast-paced environment where you will have the chance to exceed our guests' expectations every day.

We offer a competitive salary of $14.25-$17.50 per hour, depending on experience and location.

ResponsibilitiesSome of your key responsibilities will include greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas. You will also be responsible for:
  • Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
  • Provides information and conversation while guests are waiting and seated.
  • Introduces guests to their server.
  • Accommodates guests with special requests.
  • Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
  • Provides specific item suggestions and information about the establishment.
  • Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
  • Directs guests to proper holding/waiting area.
  • Coordinates orderly movement of guests within the food service area with utilization of a table management system.
  • Knows table numbers, seating floor plans, and server/busser assignments.
  • Communicates effectively with all guests, co-workers and management.
  • Maintains organization of host stand and keeps supplies stocked.
  • Answers telephone calls and related questions.
  • Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times.
  • Monitors and stocks restroom supplies.
  • Assists management in training new Staff Members within their department when applicable.
  • Completes all opening, running, and closing duties as assigned.
  • Maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
  • Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Adheres to responsible alcohol service established by company policy.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.
RequirementsYou will need to have:
  • One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision-making abilities.
BenefitsWe offer a range of benefits, including:

Weekly Pay, Staff Member discounts, Tuition Reimbursement, Fun upbeat working environment, Career Growth, 401K Matching, Paid time off, and more.


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