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Customer Service Representative

2 months ago

Russell, Pennsylvania, United States Jacqui Murray - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping them to achieve their financial goals.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and providing them with tailored solutions.
  • Insurance and Financial Services: Educate customers about insurance options and financial services, and help them to make informed decisions.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus.
  • Benefits: Paid time off (vacation and personal/sick days), flexible hours, and growth potential/ opportunity for advancement within our agency.
Requirements
  • Interest in Marketing: Interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Excellent written, verbal, and listening communication skills.
  • People-Oriented: People-oriented and able to work in a team environment.
  • Detail-Oriented: Detail-oriented and proactive in problem-solving.
  • Computer Skills: Able to learn computer functions.
About Our Agency

Our agency, Jacqui Murray - State Farm Agent, is dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Willow Springs, IL, and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.