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Restaurant Operations Manager
2 months ago
\t* Ensure that Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job.
\t* Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities.
\t* Communicate to your immediate supervisor when additional training guidance and practice is needed.
\t* Effectively and consistently conduct and/or ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed.
\t* Ensure that shift schedules are organized for Team Members and monitor attendance, tardiness, and time off.
\t* Assign duties to specific employees based on role and skills.
\t* Understand how each job responsibility impacts guests, employees, and overall restaurant operations.
\t* Ensure Shift Leaders and Team Members work together with their co-workers to prepare items on the Dave's Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements.
\t* Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touch-point areas, and servicing restrooms.
\t* Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
\t* Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy.
\t* Are performance-oriented and performance-driven; understand performance expectations and are aware of performance results.
\t* Provide direction/supervision/feedback for Shift Leaders and Team Members to maintain levels of high productivity and team morale.
\t* Communicate Shift Leader and Team Member work performance to the restaurant management team and appropriately address performance issues.
\t* Train, schedule, and manage employees in daily tasks.
\t* Balance cash drawers and prepare cash deposits as assigned by the restaurant management team.
\t* Assist the Assistant General Manager and General Manager as directed.
\t* Abide by and enforce the rules and direction given by the restaurant management team.
", "Requirements": "
\t* Current student or high school diploma/GED preferred.
\t* Must be at least 18 years old and fluent in English.
\t* Certified in all stations following the DHC Training Program.
\t* Flexibility to work nights, weekends, and holidays.
\t* Ability to stand for long periods of time and work in a fast-paced environment.
\t* Positive attitude while conducting any and all duties.
\t* Commitment to guest satisfaction.
\t* Effective communicator with co-workers and the restaurant management team.
\t* Must have reliable transportation to work, a driver's license, and proof of insurance.
\t* Must have telephone or other reliable method of communicating with supervisor and co-workers.
\t* Must be able and willing to work flexible hours, including opening and closing shifts, weekends, nights, and holidays whenever necessary.
", "Skills and Abilities": "
\t* Ability to delegate tasks.
\t* Excellent time management, organizational, and planning skills.
\t* Strong people/guest service skills.
\t* Ability to look at the restaurant operations from a guest's point of view.
\t* Ability to take initiative and solve problems.
\t* Able to stand for long periods of time.
\t* Able to bend and stoop.
\t* Able to work around heat.
\t* Able to work around others in close quarters.
\t* Able to lift 50-75 lbs comfortably.
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