Senior Analyst

4 weeks ago


Chicago, Illinois, United States United Airlines Full time
Job Summary

United Airlines is seeking a highly skilled Senior Analyst - Catering Policy & Procedures, Investigations & Auditing to join our Inflight Services team. As a key member of our team, you will be responsible for continuously improving the Catering SMS program and related safety and security systems. This role will support the maintenance and revisions of the Catering Operations Business Manual and serve as an authority on Catering policies and procedures related to safety and security.

Key Responsibilities:
  • Conduct investigations into Catering safety and security related incidents and assist corporate and cross-departmental investigations.
  • Conduct audits to measure and report out on compliance to policies, procedures, and standard work, while calibrating audits with other departments and service providers.
  • Provide training and materials/communications on safety and security policies, SMS tools, processes, and standard methodologies.

Requirements:
  • Bachelor's degree
  • Two years operational experience in catering operations, or Inflight/airport operations
  • Operational safety training & SMS training
  • Catering Security Agent & Truck Seal Verification training
  • Strong planning and organizational skills, along with strong written and oral communication skills.
  • Proven track record to work independently and in a team environment
  • Demonstrated conflict resolution and decision-making capability
  • Proficient in Microsoft Office suite
  • Legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications:
  • Regulatory interface experience
  • GSE Training/Certification
  • Knowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

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