Animal Care Associate

2 weeks ago


Livermore, California, United States well animal hospital Full time

We're seeking a skilled Animal Care Associate to join our team at Well Animal Hospital in Livermore. As a vital member of our staff, you will play a key role in ensuring the comfort and well-being of our patients and their families.

Job Summary:

  • Medical Record Management: Accurately update medical records in our system, guaranteeing that follow-ups and treatments are tracked effectively for our veterinary team.
  • Client Engagement: Provide exceptional client service by greeting clients warmly and making them feel at ease upon arrival.
  • Appointments: Schedule appointments efficiently and provide helpful service to clients while ensuring easy booking of visits.
  • Emotional Support: Offer empathetic support to clients during challenging times, including providing updates and explanations of procedures, as well as offering a calming presence during difficult diagnoses or euthanasia.
  • Client Updates: Send photos or updates to clients whose pets are undergoing procedures, ensuring they remain informed and connected.
  • Intake: Collect vital signs and a brief history of the pet at check-in to ensure the veterinary team has all necessary information.
  • Administrative Support: Assist with checking clients out, scheduling follow-up appointments, and handling payments in a friendly and efficient manner.

Requirements:

  • Warm & Empathetic: Compassionate and dedicated to making animals and owners feel cared for.
  • Adaptable: Able to switch between cheerful puppy visits and offering support in difficult situations.
  • Comfortable with Animals: Enjoys interacting with dogs and cats.
  • People-Oriented: Attuned to the emotional needs of clients and pets.
  • Organized & Detail-Oriented: Efficient in managing tasks, accurate with medical history, and maintaining organized records.
  • Friendly & Professional: Calm and professional, even in challenging situations.
  • Tech-Savvy: Comfortable using computers to update medical records.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

Benefits:

  • Employee Discount: Enjoy discounts on services and products.
  • Paid Sick Time: Receive paid time off for illness or injury.


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