Business Analyst

2 weeks ago


Houston, Texas, United States Hilcorp Full time
Key Responsibilities:

As a Business Analyst - Owner Relations, you will be responsible for analyzing revenue, JIB, and other data on owner accounts. You will also gather and analyze call center data for various requests, helping to establish efficient and effective processes to reduce resolution time. Additionally, you will document and track unresolved issues, providing status updates to owners in a timely manner. You will maintain a working knowledge of ongoing Hilcorp projects that will impact owners and communicate with the Owner Relations team. You will also maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.

Requirements:

* Exceptional interpersonal and rapport-building skills
* Basic troubleshooting skills and computer literacy, including familiarity with Windows computers
* Experience working in a call center/helpdesk environment is ideal
* Bachelor's Degree from an accredited four-year university or college

Certifications, Licenses, Registrations:
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