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Turndown Attendant

2 months ago

Phoenix, Arizona, United States Arizona Biltmore Full time
About the Role

We are seeking a skilled Turndown Attendant to join our team at Arizona Biltmore. As a Turndown Attendant, you will play a vital role in ensuring our guests have a comfortable and enjoyable stay.

Key Responsibilities
  • Provide Turndown Service: Partially remove and store bedcovers, fulfill guest preferences, and replenish amenities, linens, and supplies.
  • Clean and Stock Guest Rooms: Clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces. Change bed linens, dust furniture, pictures, drawers, window ledges, and shelves.
  • Replenish Amenities: Restock guest rooms with amenities, linens, and supplies.
  • Vacuum and Empty Trash: Vacuum floors and empty trash and recyclables in accordance with the hotel's green guidelines.
  • Conduct Visual Room Inspection: Inspect guest rooms for cleanliness and completeness upon completion.
  • Respond to Guest Requests: Respond to special guest requests in a timely, friendly, and efficient manner.
Requirements
  • Prior Housekeeping Experience: Previous experience in housekeeping or a related field.
  • Prior Luxury Hotel Experience: Previous experience in a luxury hotel environment, preferred.
  • Attention to Detail: A keen eye for detail and a commitment to quality.
  • Team Player: Ability to work collaboratively as part of a team.
  • Strong Work Ethic: A strong work ethic and a commitment to delivering exceptional results.
  • Flexibility: Ability to work a variety of shifts, including weekends and holidays.