Customer Service Team Lead
3 weeks ago
We are seeking a skilled Customer Service Team Lead to join our team at RPG Gulf Gate Corp. In this role, you will be responsible for handling customer inquiries and complaints in a fast-paced environment.
The estimated salary for this position is $45,000 - $65,000 per year, depending on experience.
Responsibilities:
- Provide exceptional customer service and support via phone, email, or chat.
- Work with the management team to stay updated on product knowledge and company policies.
- Oversee office operations and ensure a positive, family-oriented atmosphere.
- Troubleshoot and resolve product issues and concerns.
- Develop and maintain a knowledge base of evolving products and services.
- Document and update customer records based on interactions.
Requirements:
- Previous experience in customer service, sales, or related fields.
- Excellent written and verbal communication skills.
- Ability to build rapport with clients and prioritize tasks.
- Positive and professional demeanor.
- Computer skills and social media knowledge.
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