Transportation Support Specialist

3 weeks ago


Coppell, Texas, United States Triumph Financial Full time
Key Responsibilities
  • Provide primary phone, email, and chat support for company inbound queues, ensuring every interaction is efficient and effective.
  • Engage in meaningful conversations with clients to identify areas for follow-up and better assist their needs.
  • Holistically review client accounts, pending invoices, and payments to resolve issues promptly.
  • Assist clients in resolving holds, delays, rejections, and disputes, as well as other related transactions or statuses.
  • Train and support clients on how to use company web portals, processes, and systems according to best practices.
  • Introduce carriers to various payment methods and Triumph services, facilitating seamless transactions.


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