Restaurant Operations Manager

6 days ago

Glen Allen, Virginia, United States Moe's Southwest Grill Full time
Job Summary

The Shift Leader is a key member of our Moe's Southwest Grill team, responsible for ensuring a seamless dining experience for our guests. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Manage daily restaurant operations, including guest satisfaction, team member development, and profit optimization.
  • Oversee all areas of the restaurant to ensure guest satisfaction and increased profitability.
  • Provide direction to team members on operational and procedural issues, promoting a positive and productive work environment.
  • Develop team members through ongoing feedback and coaching, fostering a culture of excellence and growth.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of exterior, kitchen, and dining areas.
  • Ensure compliance with Moe's/Sterling Operational Standards and maintain a professional image, including cleanliness, uniforms, and appearance standards.
  • Manage food flow from ordering, receiving, storing, and serving to ensure high-quality product, proper portioning, and low waste.
  • Ensure proper security procedures are in place to protect guests, employees, and Sterling assets.
  • Ensure a safe guest and working environment, reducing the risk of injury and accidents.
Requirements
  • Previous restaurant experience recommended.
  • Knowledge of computers (MS Word and Excel).
  • Valid driver's license and eligibility to work in the United States.
  • Agreement to undergo a background check.
  • Self-discipline, strong initiative, leadership ability, and outgoing personality.
  • Pleasant, polite manner with a neat, clean appearance.
  • Effective motivator and communicator.
  • Ability to multitask and effectively supervise 15-25 team members.
Working Conditions

This role requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion. Ability to perform all functions at the restaurant level and deliver caterings as needed. Work with hot, cold, and hazardous restaurant equipment, operation of phones, computers, and other office equipment.

Accountabilities
  • Reports to General Manager/Operating Partner and Assistant Manager for the restaurant.
  • Completes job responsibilities and performance objectives in a timely and effective manner, in accordance with Sterling policies and procedures.
  • Maintains a harmonious working environment, maximizing team member morale, tenure, productivity, and efficiency/effectiveness.
  • Represents Sterling Restaurants positively to team members and the community.

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