Financial Services Associate

3 days ago


Hot Springs National Park, Arkansas, United States Christian Community Credit Union Full time

We are seeking a skilled Financial Services Associate to join our team at Christian Community Credit Union. As a key member of our staff, you will be responsible for delivering outstanding customer service to our members through multiple channels, including phone, email, chat, and SMS.

Your primary goal will be to educate members about our diverse products and services, utilizing your product knowledge and rapport-building skills to effectively communicate the benefits of various account types. This will involve guiding members to select the most suitable options for their needs, while enhancing our organization's reputation by taking ownership of unique requests and challenges.

The ideal candidate will possess a minimum of one year of experience in a customer service role within a banking or credit union environment, along with demonstrated cross-selling experience and familiarity with word processing and spreadsheet software, particularly Word and Excel.

A competitive salary of $20-$21 per hour, based on experience, will be offered, along with an excellent benefits package that includes medical, dental, vision, 401(k), life insurance, flexible spending account, paid time off, equipment stipend, paid holidays, employee events, and community outreach opportunities.



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