Team Lead

6 days ago


Burbank, California, United States Tender Greens Full time

About Tender Greens

Tender Greens is a fast-casual restaurant chain that delivers inspired food, friendly service, and great value in a comfortable space. Our mission is to provide a welcoming atmosphere where everyone feels valued and supported.

Job Summary

We are seeking a highly motivated and experienced Front of House Lead to join our team. As a Front of House Lead, you will be responsible for ensuring exceptional customer service, managing front-of-house operations, and supporting our management team.

Key Responsibilities

  • Act with integrity, honesty, and knowledge that promote the culture and values of Tender Greens.
  • Follow Tender Greens operational policies and procedures to ensure accurate order entry and guest payments.
  • Deliver customer service to all guests, ensuring they are served quickly, efficiently, and in a pleasant manner.
  • Anticipate guests' needs by demonstrating a positive attitude and providing menu recommendations.
  • Assist in handling guest complaints and escalating to management in a timely and appropriate manner.
  • Support management by stepping into the Expo station during peak periods.
  • Verify catering orders are fulfilled accurately, with packaging ready and completed on time for guests or third-party delivery.
  • Assist management with Point-of-Sales functions, such as comps, voids, and system refreshes.
  • Meet all policy expectations as indicated in the Team Member Handbook.

Requirements

  • 1+ year of work experience in a high-volume restaurant or retail environment.
  • Must be 18 years of age or older.
  • A warm, authentic, helpful, and efficient nature.
  • Excellent communication and an outgoing personality.
  • Demonstrate ability to take initiative and be a results-oriented individual.
  • Proactive and resourceful in solving problems and working under pressure.
  • Must be available to work some nights and weekends, minimum 20 hours a week.

Compensation

Hourly rate: $16.65 + tips.


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