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Security Officer

2 months ago

Asheville, North Carolina, United States The Biltmore Company Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Security Officer to join our team at The Biltmore Company. As a Security Officer, you will be responsible for ensuring the safety and security of employees, guests, and vendors on the estate. This role requires a strong focus on guest services and security at estate access points, as well as up and around Biltmore House and adjacent areas.

Key Responsibilities:

  1. Be thoroughly familiar with the Biltmore Estate and grounds, including adjacent areas, and access/key control procedures; familiar with emergency protocols;
  2. Operate a ticket scanning device and enforce entrance policies in a courteous, hospitable, and restrained manner;
  3. Accurately document events that impact upon the security and safety, and be responsible for writing and completing reports according to protocols with accuracy;
  4. Respond appropriately to other threats such as severe weather changes, fire hazards, etc., and the procedures to be used during emergencies;
  5. Act as a first point of contact for guests in a warm, hospitable manner;
  6. Work in and around heavy traffic and large crowds on a daily basis;
  7. Operate a Security screening device such as a walk-through portal or hand-held screening device;

Requirements:

  • High school diploma; related training or certifications helpful;
  • At least one (1) year of similar experience in guest services support, safety, security, or a related field;
  • Demonstrated leadership skills;
  • Proven commitment to delivering world-class guest service;
  • Excellent communication skills (written and verbal); ability to write and complete reports in standard English;
  • Knowledge of a second language helpful;
  • Ability to exercise good judgment is essential;
  • Must be proactive and take initiative where appropriate;
  • Ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent with company standards;
  • Capable of working effectively both independently and as part of a dynamic guest service team;
  • Must be able to quickly acquire knowledge of estate, systems, and protocols;
  • Must have or be able to obtain AED, CPR, and First Aid certification;
  • Must be at least 19 years of age and have a valid driver's license;

Physical Requirements:

  • The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions;
  • The incumbent will be required to stand/walk for extended periods of time;
  • The incumbent will be required to physically assist guests and employees as needed;
  • The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed;
  • The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously;
  • Must be at least 19 years of age and have a valid driver's license;
  • Must be able to look at computer screens for an extended period of time;

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