Customer Service Director

1 week ago


Madera, California, United States FTC Inc Full time
Job Summary
Career Opportunities at FTC Inc.
We are seeking an exceptional Customer Service Director to lead our customer-facing teams. This role is ideal for individuals with a passion for delivering top-notch service experiences and driving sales growth.
**Key Responsibilities:**
  • Develop and implement customer-centric strategies to enhance service quality and drive sales revenue
  • Foster strong relationships with clients, identifying opportunities to upsell and cross-sell services
  • Collaborate with internal teams to ensure seamless delivery of services and meet client expectations

**Requirements:**
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 2 years of experience in customer service leadership roles
  • Proven track record of driving sales growth and improving customer satisfaction

**Benefits:**
  • Competitive salary range: $65,000 - $85,000 per year
  • Opportunities for career advancement and professional growth
  • Flexible work arrangements and comprehensive benefits package


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