Operations Manager
3 weeks ago
Job Overview
City Wide Facility Solutions: A Leader in Building MaintenanceAt City Wide Facility Solutions, we are seeking a highly skilled and experienced Night Manager to join our team. This is a full-time evening shift position that offers a competitive compensation package and opportunities for professional growth.
Estimated Salary: $60,000 - $80,000 per year.
As a Night Manager, you will be responsible for managing contract compliance for designated building maintenance services, maintaining relationships with independent contractors, and ensuring quality assurance per account. You will communicate with facility services managers daily, make recommendations for IC work assignments, and manage inspections and customer complaints.
To be successful in this role, you should have a high school diploma or equivalent experience in commercial janitorial services industry. A minimum of 3 years of prior experience in management, coaching, motivating, developing, and leading a team in multi-unit or locations is required. Strong planning, organization skills, and attention to detail are essential, as well as excellent communication and interpersonal skills.
Our company culture values community, accountability, and professionalism, and we strive to create a ripple effect by positively impacting the community of people we serve. If you are innovative, enthusiastic, and dedicated to delivering exceptional results, we encourage you to apply.
Essential Functions:
- Develop and maintain productive working relationships with independent contractors by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with facility services manager daily for any issues that need immediate attention.
- Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
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