Director, Communications Division
6 days ago
Job Title: Director, Communications Division
About the Role:
We are seeking an experienced and strategic leader for the role of Manager 2. Director for our Communications Division within the Montgomery County Police Department. The ideal candidate will possess extensive experience in a 9-1-1 Emergency Communications Center that provides services for police, fire, and medical call taking and dispatch services.
Responsibilities:
- Oversee the department communications center, including policy making, budgeting, staffing, resource allocation, and engagement in the 9-1-1 industry.
- Review work plans of subordinate supervisors and monitor their performance to ensure effective call taking and dispatching services, maintaining adequate staffing coverage for a continuous 24/7 emergency operation.
- Provide supervision and direction to the SOP/Accreditation Manager to ensure updates of policies and procedures and compliance with accreditation standards.
- Supervise the Technology Manager to ensure technological advancements support 9-1-1 industry standards and best practices.
- Review staff proficiency levels with supervisors and managers to identify problem areas and direct organizational changes/plans for improvement.
- Oversee the development and implementation of the training program with the Training Manager and ensure compliance with the Quality Assurance/Quality Improvement Program.
- Ensure best practices for employee well-being and resilience with the Social Worker.
- Supervise Administrative Specialists to ensure budget, facility, and administrative tasks are completed.
- Develop, promulgate, and implement policies related to the operation of the County 9-1-1 system, police and fire dispatch protocols, and interagency operations.
- Manage long-range strategic plans for the Department's public safety emergency communications system.
- Meet with County managers and officials, State of Maryland 9-1-1 Board officials, and other leaders to resolve important emergency communications issues and request additional resources.
- Administer disciplinary processes and attend regional, state, county, and departmental meetings.
Requirements:
- Requires seven (7) years of progressively responsible professional experience in public safety operations management or public safety 911 communications operations, three (3) years of which must have been in a supervisory or executive capacity.
- Graduation from an accredited college or university with a bachelor's degree in Business or Public Administration or a related field.
- An equivalent combination of education and experience may be substituted.
Experience and Skills:
- Experience monitoring and managing current issues and trends affecting the operation of a large 9-1-1 Public Safety Answering Point and public safety dispatch center.
- Experience with employee recruitment, hiring, training, and retention in high turnover environments.
- Experience in program planning, policy development and implementation, and contract management for a major organizational unit.
- Experience drafting and implementing standards and regulations affecting the operation of an Emergency Communications Center.
- Experience in managing a large organization under a labor/management collective bargaining agreement.
Application: Montgomery County Job Application
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