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Residential Plumbing Technician

2 months ago

Sharon Center, United States Sila Full time
Sila
Sila is a leading name in the HVAC & Plumbing sector, dedicated to delivering exceptional service and fostering a supportive work environment. We are currently seeking a skilled Plumbing Technician to enhance our team. Whether you are an experienced professional or just starting your career, if you possess a positive attitude and a strong desire to excel, we invite you to grow with us.

Why Choose Sila?

Joining Sila means becoming part of a dynamic team of dedicated and skilled professionals who are committed to excellence in the industry.

Our company culture includes regular team gatherings, festive celebrations, and collaborative activities that make the workplace enjoyable.

As a recognized employer, Sila prioritizes finding the right talent and providing pathways for ongoing education, advanced training, and career advancement. Your success is our priority.

As a valued member of our team, you will be encouraged to achieve new milestones, refine your skills, and pursue personal growth. The knowledge and abilities you gain here will pave the way for your long-term success.


What We Offer:
  • Comprehensive Health & Dental Coverage
  • Life Insurance
  • Disability Insurance Plans
  • Retirement Savings Plan with Employer Contributions
  • Company Vehicles for Technicians
  • Provided Tools & Tool Allowance
  • Uniforms
  • On-the-Job Training
  • Paid Holidays & Vacation Time
  • Incentive Compensation
  • Access to Advanced Tools & Technologies
  • Opportunities for Advancement & Career Development
  • And More

As a Plumbing Technician at Sila, you will be instrumental in our mission to deliver outstanding plumbing solutions that prioritize customer satisfaction and well-being.

Your technical skills, commitment to quality, and customer-focused mindset will play a crucial role in our dedication to providing superior residential plumbing installations.


Key Responsibilities:
  • Assist in executing plumbing upgrades, installations, and water treatment projects with efficiency and precision.
  • Build strong relationships with customers to ensure the highest levels of satisfaction.
  • Present yourself as a knowledgeable and professional representative to secure referrals and repeat business.
  • Guide customers towards informed decisions regarding their plumbing needs.
  • Maintain effective communication with colleagues and management.
  • Support the team in keeping job sites safe, clean, and organized.
  • Adhere to company policies and procedures, completing all documentation and tasks promptly.
  • Help maintain cleanliness and organization of company vehicles and inventory.
  • Engage actively in all training programs to master your craft.

Success Metrics for Plumbing Technicians:

Customer Satisfaction: Ensure clear communication and educate customers about their plumbing systems, providing maintenance tips and energy-saving advice. Maintain high customer satisfaction rates through feedback and surveys.

Expert Installation: Carry out residential plumbing installations, including water heaters, fixtures, and piping, ensuring optimal performance and customer satisfaction.

Quality Assurance: Conduct quality checks on installations to ensure compliance with company standards and customer expectations.

Continuous Improvement: Participate in performance evaluations and training sessions, identifying areas for personal growth and setting development goals.

Team Collaboration: Work closely with fellow technicians to complete installations efficiently and to the highest standards.

Safety Compliance: Follow all safety protocols to maintain a safe working environment for yourself and others.

Efficiency: Complete installations within scheduled time frames.

Productivity: Maintain high productivity levels by effectively managing work orders and minimizing downtime.

Documentation Accuracy: Keep accurate records of service calls, work performed, and materials used.

Professionalism: Maintain a professional demeanor and appearance when interacting with customers to ensure a five-star service experience.

Attendance: Uphold a consistent record of punctuality and attendance, arriving on time for scheduled appointments.

Join our team and become a vital part of Sila's commitment to exceptional plumbing services and customer satisfaction.