At John Alderson Inc, we are seeking a highly skilled and dedicated Licensed Insurance Customer Service Agent to join our team. As a key member of our customer service-focused organization, you will play a vital role in providing top-notch service to our clients and ensuring their needs are met.

This is an excellent opportunity for individuals who are passionate about customer service, detail-oriented, and enjoy helping others navigate through insurance policies. Our company values its employees and provides a supportive work environment where your skills and talents can shine.

We offer a comprehensive benefits package, including:

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Coffee Provided
• Casual Friday
• Business Dress Casual
• Paid Continuing Education
• Gym Membership Discount
• Main Holidays Off
• Base Salary plus Commission Opportunities on Life Insurance

As a Licensed Insurance Customer Service Agent, your key responsibilities will include:

• Client Interaction: Respond to customer inquiries promptly and courteously, assisting with policy-related questions and clarifications.
• Policy Management: Process policy changes, updates, and renewals accurately and efficiently.
• Issue Resolution: Address any concerns or issues raised by customers, striving to resolve them effectively and in a timely manner.
• Documentation: Maintain accurate records of customer interactions and transactions in our database.
• Customer Education: Educate customers on insurance products, coverage options, and policy details to enhance their understanding and satisfaction.

To be successful in this role, you will need to possess:

• Licensing: Active Virginia Property & Casualty License required.
• Experience: Previous experience in a customer service role or insurance industry is beneficial.
• Communication Skills: Strong verbal and written communication abilities with a focus on clear and concise information delivery.
• Customer Focus: A dedication to providing outstanding customer service and ensuring client satisfaction.
• Attention to Detail: Ability to accurately process and document information with precision.
• Collaborative Spirit: Willingness to work within a team environment and support colleagues as needed.
• Technology Proficiency: Comfort with using computer systems, digital tools, and CRM software.