Customer Service Representative
4 days ago
The Zenith American Solutions team is seeking an experienced Customer Care Advocate to join our national operations. As a valued member of our customer service team, you will provide exceptional support to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
Estimated Annual Salary: $45,000 - $55,000
We offer a comprehensive benefits package, including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), and opportunities for growth and development. Our dynamic work environment values teamwork, integrity, and customer satisfaction.
About the Role:
This position involves maintaining current knowledge of assigned plans, providing written, verbal, or face-to-face customer service, updating files, performing tasks associated with benefits administration, researching and resolving complex issues, and other duties as assigned.
Required Skills and Qualifications:
- High school diploma or GED
- Six months of experience in customer service, third-party administrator processing, or benefits administration
- Strong work ethic and team player mentality
- Ability to communicate clearly and professionally
- Solid organization skills with strong detail orientation and listening skills
Benefits and Compensation:
We offer a competitive salary range of $45,000 to $55,000 annually, based on experience and qualifications. In addition to your base salary, you will be eligible for our comprehensive benefits package, including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), and opportunities for growth and development.
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