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Client Support Representative

2 months ago

Ft Washington, Maryland, United States Sip & Develop Full time
Position Overview

The Customer Service Assistant will act as the primary support for all operational needs. This role primarily involves functioning as the lead cashier and customer service liaison. Responsibilities include preparing and aiding in training sessions while ensuring safety protocols and cleanliness in the training area, darkrooms, restrooms, lounge, and retail spaces. The assistant will also be tasked with providing help to customers regarding their film development and printing inquiries.

Key Responsibilities:

• Address customer inquiries and escalate issues to management as needed.

• Provide comprehensive information about company offerings.

• Engage with customers both in-person and via telephone.

• Process orders, calculate charges, and handle payments efficiently.

• Monitor and assess customer satisfaction levels.

• Direct customers to management when necessary.

• Replenish film developing chemical supplies before each session.

• Verify chemical temperatures to maintain safety standards.

• Adhere to film development safety protocols.

• Provide customers with drinking glasses for their convenience.

• Maintain a clean and sanitized workspace.

• Prepare containers with the necessary chemicals throughout the shift and ensure the completion of the training area and darkroom preparation checklist.

• Complete the cleaning checklist at the start and end of each shift.

• Perform additional duties as required.

Required Skills and Qualifications:

• Familiarity with inventory management practices.

• Practical experience with various popular POS systems.

• Ability to perform well under pressure and manage customer complaints effectively.

• Excellent verbal and written communication skills.

• Friendly, enthusiastic, and committed to providing exceptional service.

• Strong communication skills with patience, empathy, and professionalism.

• Proficient problem-solving and decision-making abilities.

• Basic computer proficiency, including data entry and software navigation.

• Effective time management, prioritization, and multitasking capabilities.

• Ability to collaborate within a team environment.

• Comprehensive understanding of the company's products and services.

• Flexibility to work 15-40 hours per week, including nights and weekends if necessary.

• Valid driver's license is required.

• Proficient in Microsoft Office, Google Workspace, and other relevant software.

Experience and Education:
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a customer-facing role.
Physical Requirements:
  • Ability to stand for extended periods.
  • Capability to lift and bend as needed.
  • Must be able to lift up to 50 pounds at a time.
The above description outlines the general responsibilities and requirements for the position. It is not intended to be an exhaustive list of duties, responsibilities, or physical requirements. Management reserves the right to assign or reassign duties and responsibilities at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Sip & Develop is an equal opportunity employer committed to fostering inclusion and diversity.