Customer Service Representative

6 days ago


Taunton, Massachusetts, United States Empire Auto Parts Full time
Job Title:

Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Empire Auto Parts. This is an exciting opportunity to provide exceptional service to our customers and contribute to the success of our organization.

Key Responsibilities:
  • Answering Inquiries: Respond promptly and professionally to customer inquiries via phone, email, or online chat regarding product availability, pricing, and other related queries.
  • Order Processing: Process orders efficiently, review and confirm online orders as needed, and manage returns and exchange requests in a timely manner.
  • Outbound Calls: Make proactive outbound calls to customers to update order status, verify account information, and resolve any issues that may arise.
  • Product Information: Provide accurate product information, resolve product support problems, and handle customer concerns in a professional and courteous manner.
Requirements:
  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Strong Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze situations, identify solutions, and make sound decisions.
  • Time Management: Possess excellent time management skills, with the ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.
What We Offer:
  • Competitive Salary: $45,000 - $55,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, as well as opportunities for professional growth and development.
  • Paid Time Off: Enjoy paid time off, holidays, and sick leave, allowing you to maintain a healthy work-life balance.
Why Join Us?

At Empire Auto Parts, we value our employees and offer a positive, supportive work environment. Our team is dedicated to providing exceptional service to our customers, and we strive to create a culture of excellence and professionalism.



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