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Hospitality Server Coordinator

2 months ago

Ooltewah, Tennessee, United States Century Park Associates Full time

Position Title: Dining Services Leader

Company: Century Park Associates

Shift Availability: Day, Evening, Weekends | Full-Time | Part-Time

Position Overview

The Dining Services Leader is responsible for providing exceptional dining experiences with a focus on hospitality, adhering to all relevant regulations and the standards set by Century Park. This role reports directly to the Dining Services Director or Dining Room Supervisor. The Dining Services Leader also plays a crucial role in mentoring and training new dining staff.

Qualifications

Preferred qualifications include a high school diploma or equivalent and prior experience in a healthcare setting.

Key Responsibilities

Leadership Duties:

  • Mentors and trains new dining staff in accordance with Century Park standards.
  • Assists in managing meal counts and ticketing processes.

Server Responsibilities:

  • Supports the setup of the dining area alongside other servers.
  • Assists with tasks in the dishwashing area.
  • Participates in pre-meal menu review meetings.
  • Handles duties at assigned stations, such as beverages and salad bars.
  • Ensures completion of assigned cleaning and preparation tasks.
  • Welcomes residents and guests in a friendly manner.
  • Guides residents in their food selections.
  • Monitors beverage refills to ensure timely service.
  • Delivers meals using appropriate serving techniques.
  • Clears and resets tables as necessary during service.
  • Handles soiled dishes and linens, ensuring proper disposal.
  • Prepares dining areas for subsequent meals.
  • Maintains cleanliness and safety in the dining environment.
  • Prepares for upcoming meals by cleaning tables, chairs, and equipment.

Additional Requirements

  • A passion for serving seniors.
  • Demonstrated excellence in customer service and hospitality.
  • Ability to maintain positive relationships with residents and guests through courteous interactions.
  • Exhibits trustworthiness and reliability.
  • Accommodates resident preferences in dining services.
  • Works efficiently with minimal supervision.
  • Handles complaints with grace and professionalism.
  • Maintains a professional appearance and adheres to dress code.
  • Completes company-mandated ServSafe training.
  • Upholds the ethical standards and compliance training required by Century Park.

About Us

At Century Park Associates, we are committed to fostering an enriching lifestyle for our residents while providing a fulfilling work environment for our dedicated team members. We pride ourselves on creating a culture of trust, leadership, and personal ethics, where exceptional service and respect are paramount. Our team members are encouraged to go beyond their roles, contributing to the growth and well-being of our residents, ensuring a rewarding experience for all.