Quality Assurance Specialist

4 days ago


Chicago, Illinois, United States Cook County Sheriff's Office Full time
Job Summary

We are seeking a highly skilled Quality Assurance Auditor to join our team at the Cook County Sheriff's Office. As a Quality Assurance Auditor, you will be responsible for ensuring compliance with established guidelines and regulations, as well as performing a wide range of administrative duties.

Key Responsibilities
  • Conduct internal operational audits to determine compliance with departmental guidelines, regulations, and standards.
  • Perform highly specialized administrative and secretarial work, handling complex situations and conflicts with discretion and authority.
  • Oversee the operations of interactive clerical and secretarial support units, ensuring timely and efficient administrative support.
  • Review and assess the completeness, accuracy, and quality of work performed by Records Office Administrative Assistants and Receiving/Classification staff.
  • Verify record file updates for accuracy and completeness, and review county sentence calculations for accuracy.
  • Maintain interactive communication with professional staff, supervisors, and managers to assess administrative needs and urgencies.
  • Utilize standard keyboard to apply computer applications and process information, or direct others as required.
  • In the Executive's absence, ensure that requests for action or information are relayed to the appropriate staff member, interpret requests, and implement action.
Requirements
  • Possession of a high school diploma or G.E.D. test certificate.
  • Minimum of two (2) years of clerical or secretarial professional work experience.
  • Required to successfully pass and maintain a L.E.A.D.S. (Law Enforcement Agency Data System) Certification within two (2) months of hire date, with re-certification required every two (2) years.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to work any shift assigned, including days, afternoons, or midnights, and be capable of working holidays and weekends, as well as mandatory overtime.
  • Typing skills (35 w.p.m. with 95% accuracy) and familiarity with computer keyboards and data inputting, clearly legible handwriting, and proficiency in spelling.
Preferred Qualifications
  • Graduated from an accredited college or university with a bachelor's degree.
  • Familiarity with the American Correctional Association Standards, Illinois Jail Standards, and Illinois Compiled Statutes.

Please note that all positions are located onsite, and the Cook County Sheriff's Office prohibits all unlawful discrimination in its hiring and promotional process.



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